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What is the iCareCard? |
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The iCareCard is a Check Card (also referred to as a Debit
Card) which can be activated to Debit your iCareCard
Account when you use it. |
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Is the iCareCard a Pre-Loaded card? |
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No.
The iCareCard draws funds from your iCareCard Account,
which is housed at our bank. The funds in your account
are FDIC insured up to $250,000. The big difference is
that you receive a high rate of interest on the funds
that are in your account, assuming you use your iCareCards for at least 10 point-of-sale purchases per
month, and keep an average balance of at least $1,000 in
your account. For example, if you have two iCareCards linked to
your account, each card would only need to be used 5
times per month in order to qualify for the high interest rate. |
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Can I still use my current bank accounts? |
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Yes, iCareCard uses your existing bank account to place funds in your new iCareCard
account.
You can decide how much money you want to keep in
your iCareCard account to earn
interest and to support your expenditures.
As you continue to use your iCareCard for purchases,
you can replenish the funds in your iCareCard
account by initiating transfers from your bank
account into your iCareCard account. |
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What are the advantages of using the iCareCard? |
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There are a number of advantages, including: |
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- The
card provides a low transaction fee to the merchant,
allowing him to hold down prices to the benefit of you,
the customer. |
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There
is no cost to you for using your card to make a
purchase. |
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Use of
the iCareCard provides benefits to the charities or
special causes that you select when you activate your
card, at no cost to you. |
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You
receive an attractive interest rate on the balance in
your account. |
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You
can set both Daily and Weekly spending limits for each
card, so the cards can be an effective management and
budgeting tool. |
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Which merchants will accept the iCareCard? |
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The
vast majority of merchants, worldwide, will accept the
card. |
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How do I get the
$.03 Per Gallon Fuel Discount? |
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- Use
your iCareCard to pay at the pump and select
the "Credit" option. The fuel discount does
not apply when you select the "Debit" option and
enter a PIN, and does not apply if you pay inside
the store/station by either method. |
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- Use your iCareCard for everyday purchases.
To qualify for the fuel discount, there must be at least 3 purchases of $10.00
or more each for every 1 fuel purchase on your account, per month. Use
your iCareCard at grocery stores, restaurants, pharmacies, and other retailers
(including online!) for your routine purchases, and for every 3 qualifying
purchases, you earn a discounted fill-up at the gas station! |
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The fuel discount applies only to the first $50 of
any single fuel purchase transaction, and applies to
gasoline and diesel fuels of any grade. |
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Can I use my iCareCard at an ATM? |
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Yes, you can use your card at nearly any ATM, worldwide. |
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Is
there a fee for using an ATM? |
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Yes, your fees from iCareCard are listed in the
Cardholder Disclosure Agreement. In addition, the owner
of the ATM that you use may assess an additional fee.
That fee should display on the ATM before you make your
transaction, and at that point you can decide whether to
proceed. You may want to consider using your iCareCard
at one of thousands of merchants who provide a Cash Back
option. Typically there are no fees associated with a
purchase, and a Cash Back option. Some merchants allow
you to receive as much as $100.00 back. You can
also transfer funds into your regular checking
account by selecting the 'Funds Transfer' option in
the MyAccount section of the iCareCard.org website. |
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Can I use my iCareCard
for purchases by phone or online? |
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Yes, most
merchants accept the iCareCard for phone and online
purchases. |
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Can I write checks on my iCareCard
account? |
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Your iCareCard account is established simply for the
purpose of supporting your iCareCard purchases, and
paying you interest on qualifying funds in your
account. It does not take the place of your
existing checking account. |
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Can I set up my iCareCard
account to automatically
receive recurring deposits, such as my payroll earnings? |
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Yes, you can set up Direct Deposit
transfers into your iCareCard account. Print
and complete our
Direct Deposit Form, and provide it
to your employer or other direct deposit source. |
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Can I set up my iCareCard
account to automatically pay
bills, such as my utility bill? |
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If the issuer of the bill accepts payment by credit
or debit card, you can pay the bill using your
iCareCard - either one time, or on an automatically
recurring basis. Simply set up payment(s) as a
credit/debit card, using the information on your iCareCard
and the instructions from the biller. |
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How do I increase the amount of funds I keep in my iCareCard
account? |
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Select
'Account Login' above and transfer funds from your
bank account into your iCareCard account. |
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How do I transfer funds out of my iCareCard
account? |
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Select 'Account Login' above and transfer funds from your
iCareCard account to your bank account. |
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My bank has set daily limits on my current check card. Does the iCareCard have limits? |
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Like
any check card, you must have money in your iCareCard account to use the iCareCard,
however you may set your own daily and weekly
spending limits, up to a
$2,000 per day maximum. The maximum daily
withdrawal limit from an ATM is $200.00. |
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Can the iCareCard be used without a PIN? |
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Yes, when you activate your card you can select a PIN
that will be easy for you to remember. You may
then make purchases with your iCareCard by either
entering your PIN, or signing for the purchase,
depending on the capabilities of the individual
merchant. You can usually make PINless purchases
with your card by selecting the “Credit” button on a card terminal. |
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Can the iCareCard be used as a credit card? |
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No,
the card is strictly a Check Card, meaning that it will
always draw funds from your iCareCard account. You can
usually make PINless transactions with your card by
selecting the “Credit” button on a card terminal. |
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Why do you ask for my Social Security Number and Drivers
License information? |
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Since the attacks
of 9/11/01, the
Department of Homeland Security has passed regulations
designed to provide positive identification of people
opening bank accounts. The information we request is used for that
purpose. In addition, since you receive interest on the
balance in your iCareCard account your Social Security
Number is needed for Year-End interest reporting to the
government. |
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What is the iCareCard program? |
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The iCareCard program is a charitable giving program. The
program allows you to select up to two charities or
special causes that you would like to have your
iCareCard support. For each qualifying purchase
made with your iCareCard, we provide a donation to those
charities or special causes, at no cost to you. |
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How do I select the charities
or special causes that I would like to have
my iCareCard support? |
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Select 'Account Login' above and follow the prompts to select your desired charities or
causes. |
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How do I get an iCareCard? |
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If you would like to have a card mailed to you, select
'Order an iCareCard' from the menu above and
complete the registration information. |
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We have a joint checking account, can we have two cards? |
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Yes, you may have more than one card assigned to an
iCareCard account. Each card will have its’ own unique
PIN. When completing your enrollment information you may
designate the number of cards you need, and the name to
be associated to each card. You can assign unique
Weekly and Daily limits to each card, so additional
cards may be requested for a spouse, children, etc.
allowing for an easy way to monitor and or limit
spending on a per-card basis. |
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Can I have iCareCards for my Business Account? |
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Yes, and you may have more than one card assigned to your
iCareCard Business DDA Account. Each card will have its’
own unique PIN. When completing your enrollment
information you may designate the number of cards you
need, and the name to be associated to each card.
You can assign unique Weekly and Daily limits to each
card, so additional cards may be requested for
employees, etc. allowing for an easy way to limit
spending on a per-card basis. |
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I already have an iCareCard, how do I activate it? |
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To activate your iCareCard, select 'Activate a Card' from
the menu above. |
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What is a “Sponsoring Organization?” |
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A Sponsoring Organization is the company or organization
who provided the iCareCard information to
you. |
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How can I change the charities
or special causes that I want to support? |
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You can change your choices by selecting 'Account Login'
from the menu above, and editing your selections. |
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Why is there a Visa logo on my iCareCard? |
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Not all merchants are equipped to accept a PIN at the point
of sale. The Visa logo allows the card to be used at
virtually all merchants. |
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Why doesn’t the iCareCard offer mileage rewards or
percentage cash back rewards? |
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These types of programs are usually associated with credit
card transactions, where the merchant is actually
funding the program through the transaction fees he
pays. We prefer to provide a low cost transaction to the
merchant, thereby promoting lower prices for all
consumers. We believe that our cardholders will see the
advantages of providing some assistance to those in need
through the iCareCard program, and in participating in
the containment of prices for all consumers. |
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How do I know the specific rules and regulations related
to my iCareCard? |
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The Cardholder
Disclosure Agreement (CDA) is displayed during
the activation process and must be acknowledged
and accepted by the applicant prior to final
submission of the activation application.
To view the CDA, select 'Activate a Card' from
the menu above. After entering the required
information but prior to completing the
application, you will be prompted to read and
accept the CDA. If you elect not to accept the
terms of the CDA, the application cannot be
completed and the activation process will be
cancelled.
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If I have a question how can I get an answer? |
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The most efficient way is for you to fill out the inquiry
form at www.iCareCard.org. We will answer your question
as quickly and accurately as possible. |
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If I lose my card, or feel it has been compromised, what
do I do? |
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If
your card has been lost or stolen, you should
immediately call us. If you feel that an
unauthorized person has learned your PIN and you want to
change it, you can do so by calling us.
In
either situation, just call us at 888-326-5263, and
select the appropriate option. |
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How can I keep track of my purchases with my iCareCard? |
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Each purchase will appear as a line item on your bank
statement. It is always a good idea to keep your
receipts and reconcile them to your bank statement. In
addition, you may log in to
www.iCareCard.org and review your purchases. |
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Will I receive a monthly statement from your bank? |
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At
the end of each statement cycle your statement will be
posted electronically at our bank. You will be sent an
email containing a link for you to view or print your
statement. |
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The charity I would like to have my iCareCard support is
not on the list. What should I do? |
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While we would like to support all charities, there are
literally thousands of worthy causes. If
you would like to submit a charity or special cause
for consideration, you may do so by filling in the
Customer Service screen and sending the request to
us. Requests are reviewed on a regular basis
and some of the most popular causes may be added to
the list. In the
meantime, please select those charities that most
closely fit your charitable giving preferences. |
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How can I close my iCareCard Account if I need to? |
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Go
to the iCareCard.org website, Select “Forms,” and then
choose the “Close Account” form. You can print the form,
sign it, and mail it to the address on the form. Upon
receipt and verification, your account will be closed,
and any remaining funds will be sent to you. Your
iCareCard will become inactive at that point. |
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When does the week start and end for my weekly limits? |
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For
weekly limits purposes, the week starts each Thursday at
approximately 7:00 PM Central Time, and runs through the
following Thursday at approximately 6:59 PM Central
Time. |
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What are the cutoff times for Daily Limits? |
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For
daily limits purposes, the day starts at 5:00 PM Central
Time, and runs through the following day at 4:59 PM
Central Time. |
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What is “Amount on Hold?” |
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Amount On Hold is a dollar amount which is set aside to
pay for Signature Purchases (PINless) that you have made
with your iCareCards, but which have not yet “Settled.”
A signature based purchase normally causes two
transactions to occur, a “PreAuthorization”, and a
“Completion.” The PreAuthorization is done immediately
when your card is swiped at a terminal. The purpose is
to verify the validity of the card, and also to verify
that there are adequate funds in your iCareCard Account
to cover the anticipated cost of the purchase. A
“Completion” is normally done at the end of the
merchant’s business day. Consequently, many times a
PreAuthorization is presented on one business day, while
the Completion may be submitted a day or two later. The
amount of the PreAuthoizations, at any given time, make
up the Amount On Hold. Normally, the amount of a
PreAuthorization, and the Amount of the corresponding
Completion will be the same. There are at least two
notable differences, however. |
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Example 1: Restaurants-Typically when you finish your
meal, you will give your iCareCard to the wait staff
after having been presented with your bill. The waiter
will take your card and run it through the restaurant
terminal, with a dollar amount equal to the amount of
your bill. This is the PreAuthorization. The waiter then
returns with a ticket for you to sign, including a line
for you to add a tip, and total the bill. The waiter
will then take your completed ticket back to the
terminal and “Complete” the transaction for the total at
the bottom of the ticket, which now includes your tip.
This Completion will most likely be submitted to the
system at the end of the business day. In this scenario,
the dollar amount difference between the
PreAuthorization and Completion is only the amount of
your tip. |
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Example 2: Pay at Pump using Signature (typically done
by using the “Credit” button on the pump). The process
is similar to the example above, except that the fuel
vendor has no idea how much fuel you will pump. The
PreAuthorization occurs when you insert your card at the
pump before you begin fueling. A common practice in this
instance is to set the PreAuthorization amount at $1.00.
After you finish fueling, the Completion will be
submitted at the end of the business day for the actual
amount of fuel you pumped. In this case there will
normally be a very large difference between the
PreAuthorization and the Completion, ie a $1.00 PreAuth
and a $65.00 Completion. |
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Remember that the Amount On Hold is the sum of the
outstanding PreAuths, so in the 2nd example
above, the PreAuth is not really reflective of the
amount that you have spent with your iCareCard. You
should keep this in mind if you are trying to closely
monitor the balance in your iCareCard Account, because
iCareCard won’t know the true amount of the Completions
until they are submitted to the system. |
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How do I set up text messaging alerts? |
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When you set up your account (Profile) you can choose
various options for us to notify you of your Account
Balance. One of those options is for a text message. You
simply put your text mail address into the Profile. Text
mail addresses are similar to an email address, and the
various providers each have a specific addressing
formula. If you choose to use text messaging, you should
check with your provider to understand whether you have
texting available, and if there is a cost to you for
receiving text messages. The text mail addressing
standards, at this time, for some of the more popular
providers is as follows: |
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AT&T Wireless:
nnnnnnnnnn@txt.att.net |
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U.S. Cellular:
nnnnnnnnnn@email.uscc.net |
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Verizon Wireless
nnnnnnnnnn@vtext.com |
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Note:
Replace the “n”s with your 10 digit mobile number.
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Can I have more than one bank account associated
with my iCareCard? |
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Each iCareCard account has one bank account from
which it draws. If you have more than
one iCareCard, you can set up a separate iCareCard
account for each card and then connect each
iCareCard account to a different bank account. |
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I received more than one card. Do they all
have to be associated with the same iCareCard account? |
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Each card
can be associated with a separate iCareCard account
if desired. Simply activate the first card,
and when prompted to activate a second card, do not
select that option. Instead, after completing the
activation process for the first card, begin a
new activation process for the second card. |
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